Refund Policy
Return Policy
Millennium Training is a reseller for some of the top companies in the US. Our return policy is integrated with The particular reseller. We honor Dell, Gateway, Testout, Global, Keystone return policy, however Millennium Training has its own return policy:
Gateway Return Policy At Gateway, we pride ourselves on providing the best customer experience by offering quality products and services. As one of the few PC companies in the industry with customer care and quality assurance managed under the same organization, Gateway is able to carefully monitor the quality of every product, and we're sure you'll be completely satisfied. But, if for some reason you are not completely satisfied with your new purchase, we would like the opportunity to work with you to resolve your issues and ensure that your experience with Gateway is a positive one. In the event that you still wish to return your product, please read the Gateway Return Policy.
If for any reason you are not completely satisfied with your purchase, you may return your Gateway product or cancel unused services within 15 days of purchase. You may return your E-Series desktops and server products within 30 days of purchase.
Global/Tiger Direct/Infotel Distributing
RETURN PROCEDURE Help Us Process Your Return Quickly and Efficiently! TO AVOID DENIAL OR DELAY, PLEASE REVIEW THIS DOCUMENT CAREFULLY Returns can ONLY be processed if the following steps are STRICTLY followed Review this Checklist Before Calling for Return Authorization NOTE: ALL RETURNS ARE CAREFULLY INSPECTED UPON RECEIPT! All returned packages will be thoroughly inspected in accordance with our published INSPECTION CRITERIA, and a determination will be made if eligibility requirements are met for credit, replacement, exchange or repair. Please be sure to follow these guidelines to avoid any delay or denial of processing your return. Returns processing may take up to 5 business days from the time your return is received.
Returning a DEFECTIVE ITEM Unless otherwise specified, we gladly accept DEFECTIVE EXCHANGES on products within 30 days of original invoice date. Global Computer shall have sole discretion as to the credit method. We may issue a credit, ship a replacement product, exchange or we may repair the item and return it to you.
Manufacturer Restrictions Some manufacturers have implemented returns restrictions that prevent Global Computer from being able to accept returns or offer exchanges, replacements or credits on their products. Products from manufacturers such as Compaq, IBM, Hewlett Packard, Toshiba, Epson and others are not returnable to Global Computer FOR ANY REASON. All support as well as exchanges or replacements for DEFECTIVE merchandise, including within the first 30 days of ownership, must be handled directly with the product manufacturer. Global Computer cannot accept any returns nor offer replacement, exchanges or credit for ANY product missing the UPC code. Only the product manufacturer can replace any DEFECTIVE item missing the UPC sticker.
Non-Defective Returns Returns of NON-DEFECTIVE items that are returnable by Global Computer to product manufacturers may, at Global Computer’s sole discretion, be accepted for return. NON-DEFECTIVE RETURNS MAY BE SUBJECT TO A 15% RE-STOCKING FEE and such returns will be for store credit or refund at Global Computer’s sole discretion within 30 days of original invoice date. Please call us at 888-845-6225 if you have questions about which products are returnable, which products may be subject to a restocking fee or for an explanation of circumstances under which a restocking fee may be charged.
Software And Consumables SOFTWARE AND CONSUMABLES (TONER CARTRIDGES, INK CARTRIDGES AND DIGITAL MEDIA) ARE NOT RETURNABLE.
Rebates Products offering mail-in-rebates are non-returnable to Global Computer once the rebates have been filed for. Be sure that the product is working and that you intend to keep the product before filing for rebates. Products missing UPC codes from the box are also NOT returnable and will be REJECTED or subject to a restocking fee. If you have any questions please call us at Global Computer BEFORE removing the UPC code from your product.
Step 1: Check Your Return ALL products being returned must be 100% complete and must be packaged in ORIGINAL PACKAGING. All packing materials, manuals, diskettes, CDs, digital media, blank warranty cards and other accessories and documentation must be included in the original packag-ing, as provided by the manufacturer. A return will not be processed, or a restocking fee may be charged in the event ANY item(s) included in the original shipment to you is not present in the returned package. Items sent for return consideration will be immediately denied and Global Computer’s return policy will NOT BE HONORED in the event that a return shipment is received by us improperly packaged, altered or physically damaged.
ALL ITEMS WILL BE INSPECTED AND TESTED UPON RECEIPT. Any discrepancies including, but not limited to, the following list will result in the package being returned to the customer and credit or replacement will NOT be issued.
The following criteria will be followed in rejecting returns and refusing credit: Products which are improperly packaged Products returned to Global Computer in non-qualified shipping container Packages affixed with counterfeit label(s) or affixed with labels exhibiting tampering Products with any standard certification labels removed (UL listing, capacity, brand name, UPC code) Products or packages with barcode label removed Products with SERIAL NUMBER which does not match SERIAL NUMBER on package or invoice (Global Computer maintains serial number tracking) DAMAGE: Cracked components or damage to any circuit boards DAMAGE: Any dents, scratches, defacement or abuse of base casting DAMAGE: Torn or punctured tape seals DAMAGE: Loose, damaged or removed screws/fasteners Product Categories: CPU’s, notebooks and other items so labeled with a security seal will not be accepted for return
Step 2: Call for a Return Authorization (RA) Number: Global Computer Returns will not be accepted at our warehouse without a valid Return Authorization (RA) number. RA numbers will expire after 14 days. Any return we receive without an RA number will be documented and returned to you.
Step 3: Ship and Insure Your Return We STRONGLY recommend that you FULLY insure the package you are returning. THIS IS FOR YOUR PROTECTION, in the event the package is lost or damaged in transit. We suggest that you use a “traceable carrier” that can provide you with “proof of delivery.” Global Computer shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by you, the customer, and is non-refundable. At our discretion Global Computer may reimburse shipping charges related to the EXCHANGE of DEFECTIVE products. If you have any questions about shipping reimbursement for DEFECTIVE EXCHANGES please ask the service representative issuing your return authorization for clarification.
IMPORTANT NOTICE: If Your Return does not qualify In the event that the product you are returning does NOT meet the requirements described in this document, we will photograph the merchandise and packaging and prepare a detailed summary of our determination to deny the return. The merchandise will then be returned to you. Please call us at Global Computer to discuss alternative resolutions for difficulties with products not qualifying for return or exchange.
MILLENNIUM TRAINING
We are passionately committed to your satisfaction. We believe these are the top corporate training products on the market and are used by 1000's of Universities, Corporations, and Governments. If you are dissatisfied with your purchase, we will gladly give you a full refund of your purchase price (less shipping costs). So, for your risk free evaluation, for series containing one to three CDs/videos, please open a maximum of one. Series containing four (4) or more CDs/videos, please open a maximum of two (2) CDs/videos.
Please note: For Autodesk/AutoCAD products - Once the Autodesk/AutoCAD training product has been authorized, the product is no longer returnable or refundable. However, you will be able to view a portion of the training prior to authorization for your risk-free evaluation.
Please note: For certain certification products, the return policy on the product page will apply. Third party software and books that contain CDs that are bundled with our training products may not be opened for evaluation.
If you are not 100% satisfied with the evaluation, simply call our friendly sales staff toll free at 1-804-683-6312 to obtain a RMA# (Return Merchandise Authorization Number) and then return the product back (at customer expense) within 30 days of the invoice date. Please note that to qualify for a refund, no more than the maximum number of videos or CDs must be opened. The RMA# is required for us to track your return and properly credit your account. For this reason, the shipping department does not accept packages that do not have an RMA#.
Returns are not subject to a restocking fee; but may be considered for multiple returns by the same customer or where additional discount is given below our advertised price. In such case, customer will be notified in advance for their approval before we process their order for shipment.
International orders: Additional restrictions may be imposed for shipments to certain international destinations at Millennium’s discretion. In such cases, customer will be notified prior to processing their order.
.
International Orders
Hawaii, Alaska, Puerto Rico, Canada, & Overseas orders - please call or email us for shipping charges. All orders to these locations are shipped by UPS/FedEx, FedEx Ground or USPS. Please allow 3 to 5 days for delivery - depending upon location. Customer is responsible for import duties, taxes and/or fees. Refused shipments of overseas orders will be assessed a 10% restocking fee. To obtain shipping cost, please provide us with the following information:
1. Products you are interested in. 2. Shipping address including Country and Postal Code. 3. Video Format: NTSC (North America), PAL (European), or SECAM.
Disclaimer
We make every effort to provide correct prices. If an item is priced incorrectly, we will notify you of the error before processing your order. Prices, policies, and contents at this Website are subject to change without notice.
Quantity Limitations
Millennium reserves the right to limit the size of an order. For large orders, please contact Millennium for our special terms and conditions on such orders.
Terms and Conditions
By using this website, you agree to the terms of use and all policies. If you do not agree with the terms of use and any of our policies, please do not use this website. Edulearn reserves the right to alter, modify, or update the terms of use and policies, at any time.
In no event shall Edulearn, its employees, or its suppliers be liable for any direct, indirect, incidental, or consequential damages, loss of data, loss of property, loss of income, loss of profit, or any type of damage or loss resulting from the use of this website or any products that are sold on this website or by phone.
Orders received online, by fax, or phone are not binding until accepted by EDULEARN. POs accepted from companies are on a net 30 basis from the date on the invoice. Late payments on POs are subject to finance charges at the highest rate allowed by law.
Please note that no part of this Website may be copied or duplicated in any form without written permission from EDULEARN. All rights reserved.
Privacy Policy
We value your right to privacy. When you order products from EDULEARN, your personal information is kept in strict confidence. We do not sell or provide your personal data to any other company for marketing, research, or unsolicited calls.
Millennium Training is a reseller for some of the top companies in the US. Our return policy is integrated with The particular reseller. We honor Dell, Gateway, Testout, Global, Keystone return policy, however Millennium Training has its own return policy:
Gateway Return Policy At Gateway, we pride ourselves on providing the best customer experience by offering quality products and services. As one of the few PC companies in the industry with customer care and quality assurance managed under the same organization, Gateway is able to carefully monitor the quality of every product, and we're sure you'll be completely satisfied. But, if for some reason you are not completely satisfied with your new purchase, we would like the opportunity to work with you to resolve your issues and ensure that your experience with Gateway is a positive one. In the event that you still wish to return your product, please read the Gateway Return Policy.
If for any reason you are not completely satisfied with your purchase, you may return your Gateway product or cancel unused services within 15 days of purchase. You may return your E-Series desktops and server products within 30 days of purchase.
Global/Tiger Direct/Infotel Distributing
RETURN PROCEDURE Help Us Process Your Return Quickly and Efficiently! TO AVOID DENIAL OR DELAY, PLEASE REVIEW THIS DOCUMENT CAREFULLY Returns can ONLY be processed if the following steps are STRICTLY followed Review this Checklist Before Calling for Return Authorization NOTE: ALL RETURNS ARE CAREFULLY INSPECTED UPON RECEIPT! All returned packages will be thoroughly inspected in accordance with our published INSPECTION CRITERIA, and a determination will be made if eligibility requirements are met for credit, replacement, exchange or repair. Please be sure to follow these guidelines to avoid any delay or denial of processing your return. Returns processing may take up to 5 business days from the time your return is received.
Returning a DEFECTIVE ITEM Unless otherwise specified, we gladly accept DEFECTIVE EXCHANGES on products within 30 days of original invoice date. Global Computer shall have sole discretion as to the credit method. We may issue a credit, ship a replacement product, exchange or we may repair the item and return it to you.
Manufacturer Restrictions Some manufacturers have implemented returns restrictions that prevent Global Computer from being able to accept returns or offer exchanges, replacements or credits on their products. Products from manufacturers such as Compaq, IBM, Hewlett Packard, Toshiba, Epson and others are not returnable to Global Computer FOR ANY REASON. All support as well as exchanges or replacements for DEFECTIVE merchandise, including within the first 30 days of ownership, must be handled directly with the product manufacturer. Global Computer cannot accept any returns nor offer replacement, exchanges or credit for ANY product missing the UPC code. Only the product manufacturer can replace any DEFECTIVE item missing the UPC sticker.
Non-Defective Returns Returns of NON-DEFECTIVE items that are returnable by Global Computer to product manufacturers may, at Global Computer’s sole discretion, be accepted for return. NON-DEFECTIVE RETURNS MAY BE SUBJECT TO A 15% RE-STOCKING FEE and such returns will be for store credit or refund at Global Computer’s sole discretion within 30 days of original invoice date. Please call us at 888-845-6225 if you have questions about which products are returnable, which products may be subject to a restocking fee or for an explanation of circumstances under which a restocking fee may be charged.
Software And Consumables SOFTWARE AND CONSUMABLES (TONER CARTRIDGES, INK CARTRIDGES AND DIGITAL MEDIA) ARE NOT RETURNABLE.
Rebates Products offering mail-in-rebates are non-returnable to Global Computer once the rebates have been filed for. Be sure that the product is working and that you intend to keep the product before filing for rebates. Products missing UPC codes from the box are also NOT returnable and will be REJECTED or subject to a restocking fee. If you have any questions please call us at Global Computer BEFORE removing the UPC code from your product.
Step 1: Check Your Return ALL products being returned must be 100% complete and must be packaged in ORIGINAL PACKAGING. All packing materials, manuals, diskettes, CDs, digital media, blank warranty cards and other accessories and documentation must be included in the original packag-ing, as provided by the manufacturer. A return will not be processed, or a restocking fee may be charged in the event ANY item(s) included in the original shipment to you is not present in the returned package. Items sent for return consideration will be immediately denied and Global Computer’s return policy will NOT BE HONORED in the event that a return shipment is received by us improperly packaged, altered or physically damaged.
ALL ITEMS WILL BE INSPECTED AND TESTED UPON RECEIPT. Any discrepancies including, but not limited to, the following list will result in the package being returned to the customer and credit or replacement will NOT be issued.
The following criteria will be followed in rejecting returns and refusing credit: Products which are improperly packaged Products returned to Global Computer in non-qualified shipping container Packages affixed with counterfeit label(s) or affixed with labels exhibiting tampering Products with any standard certification labels removed (UL listing, capacity, brand name, UPC code) Products or packages with barcode label removed Products with SERIAL NUMBER which does not match SERIAL NUMBER on package or invoice (Global Computer maintains serial number tracking) DAMAGE: Cracked components or damage to any circuit boards DAMAGE: Any dents, scratches, defacement or abuse of base casting DAMAGE: Torn or punctured tape seals DAMAGE: Loose, damaged or removed screws/fasteners Product Categories: CPU’s, notebooks and other items so labeled with a security seal will not be accepted for return
Step 2: Call for a Return Authorization (RA) Number: Global Computer Returns will not be accepted at our warehouse without a valid Return Authorization (RA) number. RA numbers will expire after 14 days. Any return we receive without an RA number will be documented and returned to you.
Step 3: Ship and Insure Your Return We STRONGLY recommend that you FULLY insure the package you are returning. THIS IS FOR YOUR PROTECTION, in the event the package is lost or damaged in transit. We suggest that you use a “traceable carrier” that can provide you with “proof of delivery.” Global Computer shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by you, the customer, and is non-refundable. At our discretion Global Computer may reimburse shipping charges related to the EXCHANGE of DEFECTIVE products. If you have any questions about shipping reimbursement for DEFECTIVE EXCHANGES please ask the service representative issuing your return authorization for clarification.
IMPORTANT NOTICE: If Your Return does not qualify In the event that the product you are returning does NOT meet the requirements described in this document, we will photograph the merchandise and packaging and prepare a detailed summary of our determination to deny the return. The merchandise will then be returned to you. Please call us at Global Computer to discuss alternative resolutions for difficulties with products not qualifying for return or exchange.
MILLENNIUM TRAINING
We are passionately committed to your satisfaction. We believe these are the top corporate training products on the market and are used by 1000's of Universities, Corporations, and Governments. If you are dissatisfied with your purchase, we will gladly give you a full refund of your purchase price (less shipping costs). So, for your risk free evaluation, for series containing one to three CDs/videos, please open a maximum of one. Series containing four (4) or more CDs/videos, please open a maximum of two (2) CDs/videos.
Please note: For Autodesk/AutoCAD products - Once the Autodesk/AutoCAD training product has been authorized, the product is no longer returnable or refundable. However, you will be able to view a portion of the training prior to authorization for your risk-free evaluation.
Please note: For certain certification products, the return policy on the product page will apply. Third party software and books that contain CDs that are bundled with our training products may not be opened for evaluation.
If you are not 100% satisfied with the evaluation, simply call our friendly sales staff toll free at 1-804-683-6312 to obtain a RMA# (Return Merchandise Authorization Number) and then return the product back (at customer expense) within 30 days of the invoice date. Please note that to qualify for a refund, no more than the maximum number of videos or CDs must be opened. The RMA# is required for us to track your return and properly credit your account. For this reason, the shipping department does not accept packages that do not have an RMA#.
Returns are not subject to a restocking fee; but may be considered for multiple returns by the same customer or where additional discount is given below our advertised price. In such case, customer will be notified in advance for their approval before we process their order for shipment.
International orders: Additional restrictions may be imposed for shipments to certain international destinations at Millennium’s discretion. In such cases, customer will be notified prior to processing their order.
.
International Orders
Hawaii, Alaska, Puerto Rico, Canada, & Overseas orders - please call or email us for shipping charges. All orders to these locations are shipped by UPS/FedEx, FedEx Ground or USPS. Please allow 3 to 5 days for delivery - depending upon location. Customer is responsible for import duties, taxes and/or fees. Refused shipments of overseas orders will be assessed a 10% restocking fee. To obtain shipping cost, please provide us with the following information:
1. Products you are interested in. 2. Shipping address including Country and Postal Code. 3. Video Format: NTSC (North America), PAL (European), or SECAM.
Disclaimer
We make every effort to provide correct prices. If an item is priced incorrectly, we will notify you of the error before processing your order. Prices, policies, and contents at this Website are subject to change without notice.
Quantity Limitations
Millennium reserves the right to limit the size of an order. For large orders, please contact Millennium for our special terms and conditions on such orders.
Terms and Conditions
By using this website, you agree to the terms of use and all policies. If you do not agree with the terms of use and any of our policies, please do not use this website. Edulearn reserves the right to alter, modify, or update the terms of use and policies, at any time.
In no event shall Edulearn, its employees, or its suppliers be liable for any direct, indirect, incidental, or consequential damages, loss of data, loss of property, loss of income, loss of profit, or any type of damage or loss resulting from the use of this website or any products that are sold on this website or by phone.
Orders received online, by fax, or phone are not binding until accepted by EDULEARN. POs accepted from companies are on a net 30 basis from the date on the invoice. Late payments on POs are subject to finance charges at the highest rate allowed by law.
Please note that no part of this Website may be copied or duplicated in any form without written permission from EDULEARN. All rights reserved.
Privacy Policy
We value your right to privacy. When you order products from EDULEARN, your personal information is kept in strict confidence. We do not sell or provide your personal data to any other company for marketing, research, or unsolicited calls.
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